AO
Refunds

Credit Notes & Refunds

Manage credit notes, overpayments, reversals, cancelled engagements, and client refund approvals.

Credit notes issued
$18,400
Refunds pending
$26,900
Overpayments
5
Reversal requests
3
Refund workflow
1
Request
2
Finance Review
3
Partner Approval
4
Processed
5
Receipt/Note Issued
CN-0142Processed
Meridian Holdings
M-2041 · Original INV-4818 · 08 Jul
$5,200
Bank transfer
Reason: Duplicate charge
CN-0143Partner approval
Nordic Shipping
M-2035 · Original INV-4812 · 07 Jul
$8,600
Bank transfer
Reason: Overpayment
CN-0144Finance review
Vertex Biotech
M-2024 · Original INV-4820 · 06 Jul
$2,400
Retainer credit
Reason: Cancelled engagement
CN-0145Requested
Kestrel Insurance
M-2007 · Original INV-4805 · 05 Jul
$12,800
Bank transfer
Reason: Fee reversal
CN-0146Partner approval
Orion Media
M-1990 · Original INV-4801 · 04 Jul
$1,400
Retainer credit
Reason: Client sign-off missing
Overpayments
Meridian$4,200
Nordic$2,800
Halcyon$1,900
Blake Industrial$1,400
Ashborn Trust$800
Refund aging
0-7 days42%
8-14 days28%
15-30 days18%
30+12%
Credit notes & refunds

Ashworth & Vance LLP · live demonstration data

Open credit notes
9
▲ 11.0%$84K
Pending refunds
5
▲ 11.1%$46K
Refunds completed
18
▼ 7.2%$212K
Credits unapplied
$38K
▲ 14.3%
Avg turnaround
6.1d
▲ 2.4%
Trust impact
$26K
▼ 14.5%
Composition analysis
Credit note reason distribution
Billing error: $32.0K (38%)Duplicate invoice: $18.0K (21%)Service credit: $14.0K (17%)Scope change: $12.0K (14%)Client dispute: $8.0K (10%)Credited$84.0K
SourceAmountShareMoM
Billing error$32.0K38%+1.0%
Duplicate invoice$18.0K21%+2.1%
Service credit$14.0K17%-3.2%
Scope change$12.0K14%+4.3%
Client dispute$8.0K10%+5.4%
Highest contributor: Billing error · $32.0K
Aging analysis
Credit note aging
43%
24%
15%
9%
8%
Current
$612.0K
43% of book
1–30 days
$342.0K
24% of book
31–60 days
$218.0K
15% of book
61–90 days
$134.0K
9% of book
90+ days
$114.0K
8% of book

Credit notes unapplied beyond 60 days require finance director review.

Operational register
Credit note & refund register
ReferenceClientOriginal invoiceTypeAmountReasonTrust impactApproved byStatus
CRN-210Meridian Holdings PLCINV-4810Credit note$33.0KBilling errorTrustJ. Hollis KCAwaiting application
CRN-211Nordic Shipping ASINV-4811Refund$33.0KDuplicate—T. MorganCompleted
CRN-212Vertex Biotech LtdINV-4812Credit note$20.0KService credit—S. RavelPending approval
CRN-213Lagos Bay EstatesINV-4813Refund$40.0KScope changeTrustM. ChenAwaiting application
CRN-214Kestrel InsuranceINV-4814Credit note$5.0KBilling error—P. AdeyemiCompleted
CRN-215Halcyon PartnersINV-4815Refund$42.0KDuplicate—A. OkaforPending approval
CRN-216Orion Media GroupINV-4816Credit note$15.0KService creditTrustE. ColeAwaiting application
CRN-217Ashborn Family TrustINV-4817Refund$37.0KScope change—L. IbarraCompleted
CRN-218Blake Industrial GmbHINV-4818Credit note$29.0KBilling error—R. FenwickPending approval
9 of 9 records
Workflow and approvals
Refund workflow
1Refund requested
Client / fee earner
Completed 01 Jul
2Original invoice verified
Finance
Completed 02 Jul
3Trust impact assessed
Trust officer
In progress · —
4Partner approval
Matter partner
Pending
5Payment reversed
Bank
Pending
6Client notified
Portal + email
Pending
Exceptions and risk
Exception queue and recommended actions
3 open
Refund exceeds original payment
CRN-214
$4.2K
Credit unapplied 74 days
Halcyon Partners
$11.8K
Reversal failed at bank
CRN-216 · account closed
$6.4K
Audit and history

Every financial change is captured with user, timestamp, value movement and audit reference

Recent activity
  1. Payment posted01 Jul · 10:10
    N. Salim·Meridian Holdings PLC · M-2041·$68.0K·AUD-7700
  2. Invoice edited02 Jul · 11:11
    A. Okafor·Nordic Shipping AS · M-2035·$69.0K·AUD-7701
  3. Credit note approved03 Jul · 12:12
    D. Feld·Vertex Biotech Ltd · M-2024·$42.0K·AUD-7702
  4. Retainer adjusted04 Jul · 13:13
    J. Hollis KC·Lagos Bay Estates · M-2029·$85.0K·AUD-7703
  5. Trust transfer completed05 Jul · 14:14
    N. Salim·Kestrel Insurance · M-2007·$9.0K·AUD-7704
  6. Expense approved06 Jul · 15:15
    A. Okafor·Halcyon Partners · M-2011·$87.0K·AUD-7705
  7. Tax report exported07 Jul · 16:16
    D. Feld·Orion Media Group · M-2016·$30.0K·AUD-7706