Support Operations
Paralegal Work Queue
All paralegal, admin and support workflows — grouped by stage across the day.
To Do3
Filing support
Prepare bundle covers · M-2035
E. ColeHigh
Scanning
Scan 34 pages · Vertex evidence
T. MorganMed
Research support
Compile authorities · Kestrel
R. BlakeHigh
In Progress2
Bundle prep
Kingston exhibit list · vol 3
E. ColeCritical
Evidence indexing
Meridian discovery volume
T. MorganHigh
Waiting Lawyer2
Client follow-up
Chase Halden documents
R. BlakeMed
Admin support
Retainer draft to A. Okafor
E. ColeMed
Waiting Court1
Court registry
Awaiting stamped copy · M-2035
T. MorganHigh
Completed2
Filing support
Nordic bundle filed 02 Jul
E. Cole
Scanning
Ashborn IDs verified
R. Blake
Paralegal Queue · Signal Overview
Trend, distribution and the matters carrying the most exposure.
Open items
46
Due this week
8
Completed (30d)
62
Breached SLA
0
Paralegal Queue trend
OpenedClosedAt risk
Paralegal Queue — urgency vs exposure
Escalate
Immediate action
Monitor
Schedule
Click a bubble to open its matter summary.
Paralegal Queue · Workstreams
Paralegal Queue — active workstreams
M-2041 · Meridian Holdings PLC
Bundles · Discovery
- Owner
- J. Hollis KC
- Stage
- In progress
- Due
- 15 Aug
- Exposure
- $1.24M
- Open items
- 6
- Health
- 78%
M-2039 · R. v. Kingston
Scanning · Hearing
- Owner
- P. Adeyemi
- Stage
- Quality check
- Due
- 21 Aug
- Exposure
- $310K
- Open items
- 9
- Health
- 62%
M-2035 · Nordic Shipping AS
Indexing · Pleadings
- Owner
- J. Hollis KC
- Stage
- Returned
- Due
- 27 Aug
- Exposure
- $880K
- Open items
- 3
- Health
- 71%
M-2029 · Lagos Bay Estates
Research · Negotiation
- Owner
- M. Chen
- Stage
- Completed
- Due
- 5 Aug
- Exposure
- $540K
- Open items
- 6
- Health
- 88%
M-2024 · Vertex Biotech Ltd
Filing · Investigation
- Owner
- S. Ravel
- Stage
- Requested
- Due
- 11 Aug
- Exposure
- $720K
- Open items
- 9
- Health
- 81%
M-2018 · Ashborn Family Trust
Bundles · Negotiation
- Owner
- L. Ibarra
- Stage
- Queued
- Due
- 17 Aug
- Exposure
- $190K
- Open items
- 3
- Health
- 84%
Paralegal Queue · Pipeline & Register
Paralegal Queue pipeline
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Paralegal Queue register
| Request | Matter | Requester | Paralegal | Received | SLA | Status |
|---|---|---|---|---|---|---|
| M-2041 | Meridian Holdings PLC | J. Hollis KC | 15 Jul | 15 Aug | High | Complete |
| M-2039 | R. v. Kingston | P. Adeyemi | 18 Jul | 20 Aug | Critical | Open |
| M-2035 | Nordic Shipping AS | J. Hollis KC | 21 Jul | 25 Aug | High | In progress |
| M-2029 | Lagos Bay Estates | M. Chen | 24 Jul | 2 Aug | Low | At risk |
| M-2024 | Vertex Biotech Ltd | S. Ravel | 27 Jul | 7 Aug | Medium | Awaiting review |
| M-2018 | Ashborn Family Trust | L. Ibarra | 2 Jul | 12 Aug | Low | Complete |
| M-2011 | Halcyon Partners | A. Okafor | 5 Jul | 17 Aug | Low | Open |
| M-2007 | Kestrel Insurance | P. Adeyemi | 8 Jul | 22 Aug | High | In progress |
| M-1998 | Blake Industrial GmbH | T. Morgan | 11 Jul | 27 Aug | Medium | At risk |
Paralegal Queue · Risks & Controls
Paralegal Queue — operational risks
- 1Queue depth16 days18 items · 2 paralegalsOwner M. ChenEscalate to partner
- 2Bundle season20 days4 bundles same weekOwner L. IbarraReassign owner
- 3Scanner downtime4 days6h backlogOwner E. ColeAdd support resource
Paralegal Queue performance
SLA compliance90%
Quality pass rate45%
Queue depth58%
Rework rate71%
Utilisation84%
Rolling 30-day view against practice-group targets.