Client Voice
Client Communication Log
Every call, email, meeting and complaint — one searchable timeline of client interaction.
Communication timeline
- Today 11:12 · A. OkaforMeridian Holdings · M-2041Discussed CMC bundle sequencing; client accepted volume 2 pagination approach.Call
- Today 09:40 · S. RavelVertex Biotech · M-2024Sent CMC directions summary; awaiting client sign-off on prior-art disclosure.EmailFollow-up needed
- Yesterday · P. AdeyemiKestrel Insurance · M-2007In-person negotiation coordination with client counsel; settlement band agreed.Meeting
- Yesterday · L. IbarraAshborn Trust · M-2018Beneficiary complained about pace of mediation. Escalated to partner review.ComplaintFollow-up needed
- 2d ago · M. ChenNordic Shipping · M-2035Client uploaded 4 vessel movement logs to matter portal.Portal
- 3d ago · A. OkaforHalcyon Partners · M-2011Formal notice re. advisory extension circulated.Notice
- 3d ago · J. Hollis KCBlake Industrial · M-1998Partner-to-partner call on arbitration selection.Call
Communication Log · Signal Overview
Trend, distribution and the matters carrying the most exposure.
Open items
30
Due this week
11
Completed (30d)
86
Breached SLA
3
Communication Log trend
OpenedClosedAt risk
Communication Log — urgency vs exposure
Escalate
Immediate action
Monitor
Schedule
Click a bubble to open its matter summary.
Communication Log · Workstreams
Communication Log — active workstreams
M-2041 · Meridian Holdings PLC
Email · Discovery
- Owner
- J. Hollis KC
- Stage
- Privilege checked
- Due
- 11 Aug
- Exposure
- $1.24M
- Open items
- 9
- Health
- 78%
M-2039 · R. v. Kingston
Call · Hearing
- Owner
- P. Adeyemi
- Stage
- Linked to matter
- Due
- 17 Aug
- Exposure
- $310K
- Open items
- 3
- Health
- 62%
M-2035 · Nordic Shipping AS
Meeting · Pleadings
- Owner
- J. Hollis KC
- Stage
- Actioned
- Due
- 23 Aug
- Exposure
- $880K
- Open items
- 6
- Health
- 71%
M-2029 · Lagos Bay Estates
Portal · Negotiation
- Owner
- M. Chen
- Stage
- Archived
- Due
- 1 Aug
- Exposure
- $540K
- Open items
- 9
- Health
- 88%
M-2024 · Vertex Biotech Ltd
Letter · Investigation
- Owner
- S. Ravel
- Stage
- Captured
- Due
- 7 Aug
- Exposure
- $720K
- Open items
- 3
- Health
- 81%
M-2018 · Ashborn Family Trust
Email · Negotiation
- Owner
- L. Ibarra
- Stage
- Classified
- Due
- 13 Aug
- Exposure
- $190K
- Open items
- 6
- Health
- 84%
Communication Log · Pipeline & Register
Communication Log pipeline
→
→
→
→
→
Communication Log register
| When | Channel | Matter | Participants | Subject | Privilege | Follow-up |
|---|---|---|---|---|---|---|
| M-2041 | Meridian Holdings PLC | J. Hollis KC | 11 Jul | 11 Aug | High | Awaiting review |
| M-2039 | R. v. Kingston | P. Adeyemi | 14 Jul | 16 Aug | Critical | Complete |
| M-2035 | Nordic Shipping AS | J. Hollis KC | 17 Jul | 21 Aug | High | Open |
| M-2029 | Lagos Bay Estates | M. Chen | 20 Jul | 26 Aug | Low | In progress |
| M-2024 | Vertex Biotech Ltd | S. Ravel | 23 Jul | 3 Aug | Medium | At risk |
| M-2018 | Ashborn Family Trust | L. Ibarra | 26 Jul | 8 Aug | Low | Awaiting review |
| M-2011 | Halcyon Partners | A. Okafor | 1 Jul | 13 Aug | Low | Complete |
| M-2007 | Kestrel Insurance | P. Adeyemi | 4 Jul | 18 Aug | High | Open |
| M-1998 | Blake Industrial GmbH | T. Morgan | 7 Jul | 23 Aug | Medium | In progress |
Communication Log · Risks & Controls
Communication Log — operational risks
- 1Unlinked messages20 days44 in 30 daysOwner T. MorganEscalate to partner
- 2Personal channel use4 daysWhatsApp · 2 lawyersOwner N. SalimReassign owner
- 3Unlogged calls8 daysestimated 18%Owner A. OkaforAdd support resource
Communication Log performance
Capture rate92%
Matter linkage47%
Privilege labelling60%
Response time73%
Follow-up closure86%
Rolling 30-day view against practice-group targets.