AO
Information Technology

IT Requests

Every IT ticket — access, hardware, software, incidents, integrations and change requests.

Open Tickets
22
P1 Incidents
1
SLA Compliant
94%
MTTR
3.4h
New
→
Triage
→
In Progress
→
Awaiting User
→
Resolved
→
Verified
Categories
Access & Accounts34
Hardware22
Software41
Incidents12
Change requests7
Open Tickets
RefTitleRequesterCategoryPrioritySLAStatus
IT-2026-074VPN drops after 5 minutesPriya AdeyemiIncidentP1OKIn Progress
IT-2026-073New joiner IT provisioning · NoraHRAccessP2OKQueued
IT-2026-072Docs preview broken on iPadMaya ChenSoftwareP3OKIn Progress
IT-2026-071Bar-scanner replacement — LagosReceptionHardwareP2Breach 30mAwaiting Vendor
IT-2026-070Add Copilot licence for SanaSana RavelSoftwareP3OKResolved